What is your shipping cutoff time?
Is shipping free?
How long will it take to get my stuff?
I am an international customer, are fees / duties included in the shipping costs?
No, these fees will need to be paid by our international customers.
How can I get a quote for shipping?
Refund / Exchanges
To be eligible for a return, your item must be in the same condition that you received it, uninstalled and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
On non customized (returnable items), a restocking fee of 5-15% may be held from your refund. Some items are special ordered in for customers, and if we have to return them to our suppliers, we may have a restocking fee for doing so. If there are any questions on the restocking amount, please email us at email@example.com.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact us for any exchanges at firstname.lastname@example.org.
Shipping charges are not refunded. If you selected our free shipping option, the amount we paid to ship the item to you will be deducted from your return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.